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Billing Policy

All electric bills are issued on or before the 7th of each month and are due by the 21st of each month. Electric bills are sent through the mail or paid for automatically if the member chooses to enroll in our Auto-Pay program.

Late Payment

If not paid or postmarked before the 21st of the following month, a late charge of $2 or 1.5 percent of the monthly balance (whichever is greater) will be added.

Delinquent Notice

A bill that is not paid by the due date shown on the bill shall be considered a delinquent bill. A Reminder/Final Notice message will print on the following month’s bill. Failure to pay a delinquent bill by the specified date on the final notice may result in disconnection of service.

If a member cannot pay a delinquent bill by the specified date on the final notice may result in disconnection of service. If a member cannot pay a delinquent bill, he/she shall notify the cooperative immediately. We will attempt to work out a payment plan or explain other forms of public assistance. Failure to agree on a suitable payment plan or qualify for public assistance may result in disconnection of service.

Collections

If it becomes necessary to make a collection trip to the member’s home during regular working hours, a collection charge of $75 for each account will be added to the amount due.

Disconnection

If the collection trip results in disconnection of the electric service, another $75 fee for each account is charged to have the service reconnected during working hours or $150 after working hours (8 a.m. to 3:30 p.m.)

It is the member’s responsibility to contact the cooperative to make payment arrangements on past due accounts prior to the disconnect date.

Cold Weather Disconnect Law

The Cold Weather Law, Section 216B.097 of the Public Utilities Act, provides that, a cooperative electric association must not disconnect the utility service of a residential customer during the period between Oct. 15 and April 15 if the disconnection affects the primary heat source for the residential unit when the following conditions are met:

  • Disconnection would occur during the period between Oct. 15 and April 15.

  • The household income of the customer is at or below 50 percent of the state median household income. Income may be verified on forms provided by the co-op or by the local energy assistance provider. A customer meets the income requirement if the customer receives energy assistance or other type of public assistance that uses an income eligibility threshold set at or below 50 percent of the state median household income.

  • A customer enters into and makes reasonably timely payments under a payment agreement that considers the financial resources of the household.

  • A customer receives from the co-op referrals to energy assistance, weatherization, conservation or other programs likely to reduce the customer’s energy bills.

The purpose of this notice is to inform you of your rights and responsibilities under the Cold Weather Law. These rights and responsibilities are designed to help you meet winter utility bills. If you choose not to assert your right or choose not to enter into a mutually acceptable payment schedule, your service may be disconnected.

Energy Assistance

If you need help paying your heat or electric bills, you may qualify for state or federal fuel assistance. For complete qualification and application information, contact your local county social service office or community/citizen’s action council.

For west Polk County and all of Norman County, call Tri-Valley Opportunity Council of Crookston at 1-800-584-7020. For Clay County, call West Central Minnesota Communities Action Inc. at 1-800-492-4805.

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