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Member Satisfaction Survey

Red River Valley Co-op Power cares about what you think. Please take a few moments to complete this survey to let us know how we are doing and how to best serve you, the member. We appreciate any constructive feedback you provide us.

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Using a 10-point scale on which 1 means "very dissatisfied" and 10 means "very satisfied" how satisfied are you with Red River Valley Co-op Power?
Using a 10-point scale on which 1 now means "falls short of your expectations" and 10 means "exceeds expectations" to what extent has Red River Valley Co-op Power fallen short of or exceeded your expectations?
Now image an ideal utility company. How well do you think Red River Valley Co-op Power compares to that ideal company. 1 means "not very close" and 10 means "very close to the ideal."
If you could choose a utility company again, how likely is it that it would be Red River Valley Co-op Power? 1 means "very unlikely" and 10 means "very likely."
Please tell us any comments you have regarding your general satisfaction with Red River Valley Co-op Power.
54321
On a 5-pt. scale, where 1 means "very poor" and 5 means "excellent" does your cooperative deliver good value for the money...
Resolve issues or problems...
Have friendly, courteous employees...
Communicate with you and keep you informed...
Have your best interests at heart?
Much betterSomewhat betterAs expectedSomewhat worseMuch worse
If you've had recent contact with a cooperative employee (whether it was by phone, email or in person), was it better or worse than you expected?
If you'd like, please provide more information regarding your recent experience with Red River Valley Co-op Power.
54321
On a 5-pt. scale where 1 means "very poor" and 5 means "excellent", how would you rate Red River Valley Co-op Power on keeping longer outages to a minimum....
Restoring power quickly after an outage....
Keeping you informed on the status of outages?
54321
On a 5-pt. scale where 1 means "very poor" and 5 means "excellent", how would you rate Red River Valley Co-op Power on charging reasonable rates....
Helping you to be more efficient in your use of electricity?
Please check all the items you would like information on and an employee will follow up with you either via email or phone.
Please tell us any comments or service requests you may have. Or if you had a specific experience with your cooperative good or bad that you wish for us to follow up with you on.
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